FAQ
You've got questions, we've got answers.
General questions
- How to make a module different than the rest? (the override style settings functionality)
- How to make your template accessible?
- How to reset your password?
- How to segment contacts based on content interaction?
- What can I do with segmentation?
- What are custom links?
Questions about Contacts
- How to opt-out a customer?
- How can I manage my suppressed contacts?
- What is the difference between Smart and Main segments?
- How can I add new tags to my contacts?
- Why do I get 'Invalid phone number' message when I import contacts?
- What is the difference between segments and tags?
Questions about Email
- Email DMARC and what you should do about it (the February 2024 update)
- How to optimize your email design for Dark and Light mode?
- What you need to know about Email fonts
- Why are buttons gone/missing from my Email preview?
- Can I add my own sending domain?
- What is Spam? How to avoid emails getting into the spam folder?
Questions about Flow
Questions about Pages
Questions about Reports
- What are General Reports?
- What can I do with my campaign reports?
- How to preview and manage your contacts in the campaign reports?
- What does suppressed Email mean?
- What's the difference between hard and soft email bounces?
- The science behind email opens