After going live with your flow campaign, at the bottom of the flow editor, a footer report will appear where you can see some basic campaign reports.
The flow reports will tell you the number of:
- Total unique contacts - the number of unique contacts that are part of the Flow.
- Total emails sent
- Total SMSs sent
- Total prints sent
- Total page visits - the total number of page visits are calculated only from contacts that are part of your Loopify account.
- Total errors - to preview the flow campaign errors simply click on the error icon from the report footer to see the details. There you can catch a glimpse of the following errors: Flow block executed errors (errors coming from some block in your flow campaign), Email previously unsubscribed (unsubscribed email addresses before the send-out), Email suppressed (email addresses that hard-bounced in a previous send-out), Email hard-bounced, Email soft-bounced, Email failed (contacts with invalid or no email address), SMS previously unsubscribed (unsubscribed mobile numbers before the send-out), SMS suppressed (mobile numbers that hard-bounced in a previous send-out) and SMS failed (contacts with invalid or no telephone number).
Tip: To see which specific contacts have hard bounced you can make a smart segment with campaign events.
Clicking the refresh button in the bar will refresh the report numbers in the Active flow.
The reports bar will appear right after the very first activation and will remain there regardless of the next flow status. Meaning, the reports number will stay in your flow campaign even if you deactivate, or freeze your campaign. So, if you delete your blocks and then add new blocks the reports bar will still contain the numbers from the previous activation and, update the numbers from the new blocks after the second activation.